FAQs & Rental Policies

General FAQ

In-store pick up is always available and we are open 7 days a week, Monday-Friday, 8am to 5pm, and Saturdays and Sundays 8am to 12pm for pick up or drop off.
Reservations are not required, but are encouraged to ensure availability of items and/or delivery and pickup windows.
Unless otherwise stated, party rentals are for up to four days (what we refer to as the "96-hour minimum"), but the charge is only for one day.
You're not held to a certain timeframe for pickups. In other words, you could pick up your rentals at 8:01am on Thursday and return at 4:00pm on Monday for the one-day price.
We don't guarantee any sort of price matching, but if you've received a quote from another company and would like to compare it to us, please send it to Casey@barburrentals.com
Discounts for nonprofits are always considered. Please send any inquiries to Info@barburrentals.com

Same-day delivery is available, although in a perfect world we try to deliver the day before and pick up the day after to allow our customers to have ample time to set up, decorate, or otherwise get ready for their event.
When scheduling a delivery, we ask for a three-hour delivery/pick up window. A lot of unexpected challenges can present themselves on-site and can extend our time at yours and other customers' event sites, such as stairs, long-walks, the weather, etc. Please keep in mind that this, in turn, makes our delivery windows an estimate and not a guarantee (unless otherwise stated).
Delivery and pick up services are always available during business hours. The price is a flat-rate (doesn't matter how many items you rent) and is based on your proximity to our store.
After-hours deliveries and pickups are available with the pricing based on the circumstances of your rental.

Please return dishes in their original containers. Please do not return dishes wrapped in the plastic wrap that they came in.
Dishes do not need to be returned perfectly clean as we sanitize them on-site at our warehouse. We do ask that they are returned rinsed and free of food particles. Dishes returned with food will incur a cleaning fee or may be refused.
Any missing dishes can be returned within two weeks of your return date for a full refund.
Dishes come packed in racks and tubs of set numbers, but can be rented in whatever quantity you need and do not need to be ordered in multiples of 10, 25, etc.

Please do not launder linens. We ask that they be cleared of food and debris upon return.
Wet/Damp linens may be refused. If linens get wet, please dry them out as soon as possible.
Do NOT return linens in plastic bags. Any moisture in the bag can cause the linens to mildew, which may result in a replacement fee.
Be careful with candle wax. If wax spills onto linens, it is extremely difficult to get out and may result in a replacement charge. Also be aware of any open flames, staples, etc as any holes in linens may also result in replacement charges.
We expect the linens are going to be used under food and drinks. Spills are okay!
We do not need the hangars or the plastic back.